I feel like there discrepancy in the definition of "unsatisfactory results" here. Is he paying for the repairs out of pocket? Is the vehicle going to be rendered unusable after said repairs? Et cetera. If so, then yes, you have a reason to be making an uproar.
I understand being upset because your vehicle is out of commission for a time, but Ford and the dealer are holding up their end of the bargain by fixing the vehicle due to a manufacture defect. Just because you feel like the fix is not what you want it to be does not give you the right to throw a fit.
These things happen. How you deal with them will make this a far easier process for everyone.
I realize that you work for a dealer and see things from that perspective. That said, I don't think you could be more wrong.
I've already spoken with my sales person, a service advisor, service manager and the general manager/owner of the Ford dealership. While they have been nice, they've been insistent that my only option is to take what they're giving me and like it. There are five cars in my family and this is the first Ford.
I didn't buy a used car.
I didn't buy a car with a Bad maintenance history in less than a month. You need to keep in mind that no matter what happens to the car from here on out, I need to disclose to whoever I might sell it to in the future that the engine failed right out of the gate and that the engine has had major mechanical issues. The value of this car has plummeted for me beyond just driving off the lot. It's a real problem.
I bought a brand-new car for $35,000.
There seems to be some sort of perception that I owe something to Ford. I don't owe them the right to sell me a lemon. I don't owe them the right to sell me a car with a bad engine directly from the factory and then to tell me to cool my jets well they try to figure out how to fix it. This was bad from the factory. It did not develop, it did not wear out. It was bad from the start.
How would you react if you brought home a defective $150? I have no doubt that you wouldn't be shipping it off to some other place for it to be torn apart. Now apply that thinking to a $35,000 car.
And as I said in my first post, the owner/general manager of the dealership was unequivocal bowl this morning when he told me they would be doing nothing on my behalf with regards to replacing the car.
And now I'm supposed to be nice?
Last time I checked, I still need to make a payment in 10 days.