Ok, so as per the sales pitch I was told sync 3 would allow me to use fordpass app to start unlock etc. Well I cannot get any features to open in the app, I called the dealer and they didn't have anyone available to assist me. So I called the fordpass folks, they tell me I don't have the modem or what has it to do this. I then called back my salesman and told him what they said, he reassured me I have sync connect as part of my 401a package. So I went to another dealer to try and see if I could get better answers.... NOPE. I'm so irritated with FORD right now, can you guys ease my mind and give me real answers because the local dealers are ****, fordpass is **** and customer care at ford is ****.