Ford Fusion V6 Sport Forum banner

1 - 20 of 33 Posts

·
Registered
Joined
·
88 Posts
Discussion Starter · #1 ·
Has anyone else who regularly connects an iPod to your car had any issues with your device freezing/going into Recovery Mode/suddenly disconnecting from the SYNC3 system even though it's still connected to a USB port? I've had my Sport for a week now and no matter how many times I switch cables, do Master Resets or restart the iPod, it keeps happening. Considering that I only listen to my music in the car, this is aggravating the heck out of me.

The one reason I don't think it's the iPod (which, admittedly, I've had for a few years) is it doesn't exhibit any of the strangeness listed above whilst plugged into my computers at work or at home, nor did any of this happen in any of my previous Fusions. That being said, this is my first car with the new SYNC3 system.

Any thoughts would be greatly appreciated!
 

·
Registered
Joined
·
1,156 Posts
I have the same issue. I have an 80 gb iPod Classic, and some days it works flawlessly, and the next it will freeze up randomly.

The other thing I dislike about this is then every few seconds for the rest of the drive the little box pops up on the screen saying "the usb device is not responding"
 

·
Registered
Joined
·
88 Posts
Discussion Starter · #3 ·
I have the same issue. I have an 80 gb iPod Classic, and some days it works flawlessly, and the next it will freeze up randomly.

The other thing I dislike about this is then every few seconds for the rest of the drive the little box pops up on the screen saying "the usb device is not responding"
That's exactly what's happening to me. At random times the iPod will suddenly disconnect while playing a track and give me that same message, which forces me to unplug and restart the iPod. Considering how much better the Sony system is compared to the standard system in the SE AWD I turned in, this is disconcerting.
 

·
Registered
Joined
·
88 Posts
Discussion Starter · #4 ·
Alright, I give up. I gave the keys to one of the service writers at work and told him I think my car has some sort of software problem. Hopefully they can diagnose the problem today.
 

·
Registered
Joined
·
1,156 Posts
Alright, I give up. I gave the keys to one of the service writers at work and told him I think my car has some sort of software problem. Hopefully they can diagnose the problem today.
Let me know what they find, cause I would like to get mine fixed if its a software issue.
 

·
Registered
Joined
·
305 Posts
Let me know what they find, cause I would like to get mine fixed if its a software issue.
I posted my current results on the SYNC with USB stick thread--make sure you get the SYNC specialist in your area to work on your car--not just a regular technician following the "book". Also call the SYNC support line at FMC headquarters (800 392 3673)--they are coming up the learning curve and seem to care. cockerdogs
 

·
Registered
Joined
·
88 Posts
Discussion Starter · #7 ·
So, although my Service department didn't get around to looking at my car (as an employee, I'm used to going to the back of the line), the manager is as convinced as I am that my software needs an update. Apparently, that's a long involved process that will start tomorrow morning. Here's hoping effective tomorrow I'll be able to listen to my music in longer than 1-3 minute spurts...
 

·
Registered
Joined
·
88 Posts
Discussion Starter · #8 ·
The shop looked at the car today and told me my SYNC3 software is up to date. So, I went back into my car and tried the USB input again. It played three songs flawlessly...and then froze up. Grrr. The tech is waiting for a bulletin from Ford for further guidance. So, just for sh!ts and giggles, I went into both a 400a Sport and a 202a SE. Plugged my iPod in...and it played immediately with no freezing up/disconnecting.

Well, at least now I know it's my car that's the problem. Unfortunately, it's still a problem. Time to escalate!
 

·
Registered
Joined
·
1,156 Posts
The shop looked at the car today and told me my SYNC3 software is up to date. So, I went back into my car and tried the USB input again. It played three songs flawlessly...and then froze up. Grrr. The tech is waiting for a bulletin from Ford for further guidance. So, just for sh!ts and giggles, I went into both a 400a Sport and a 202a SE. Plugged my iPod in...and it played immediately with no freezing up/disconnecting.

Well, at least now I know it's my car that's the problem. Unfortunately, it's still a problem. Time to escalate!
Its just to bad my car is also having this. Although to be fair, I will deal with this for a while if I get to avoid the issues others are having with things like the dead battery issues.
 

·
Registered
Joined
·
88 Posts
Discussion Starter · #10 ·
Its just to bad my car is also having this. Although to be fair, I will deal with this for a while if I get to avoid the issues others are having with things like the dead battery issues.
Very true. I'll be the first to admit that this is totally a 'First World Problem,' but, screw it, I'm paying for this **** thing, and I expect it to work properly.
 

·
Registered
Joined
·
1,156 Posts
Very true. I'll be the first to admit that this is totally a 'First World Problem,' but, screw it, I'm paying for this **** thing, and I expect it to work properly.
I agree. Buying a car that is that expensive things should work. But at least I haven't had my car not start for me yet.
 

·
Registered
Joined
·
305 Posts
You have proven it's not your input to the media player. Now get the regional SYNC tech to escalate the problem. That's the only way to get any level of help. cockerdogs
 

·
Registered
Joined
·
88 Posts
Discussion Starter · #13 ·
Tech got response from Ford regarding the issue. Since we've eliminated the iPod or cable as being the culprit, it is most likely the APIM unit that needs to either be reprogrammed or replaced. Shop won't do that kind of work on Saturdays, so I'll give it back to them Monday morning. Something tells me we don't have spare APIMs laying around in Parts, so this might not be totally resolved for another week.

It's definitely nice to be able to walk in the back and talk directly to the tech instead of the Service Writer.
 

·
Registered
Joined
·
305 Posts
Call the SYNC center in Detroit and talk with them. They're pretty up to date on problems and they helped diagnose my media player problem when the area SYNC guy couldn't fix it. cockerdogs
 

·
Registered
Joined
·
1,156 Posts
Call the SYNC center in Detroit and talk with them. They're pretty up to date on problems and they helped diagnose my media player problem when the area SYNC guy couldn't fix it. cockerdogs
do you have the number? i googled sync center, and didn't get a phone number.
 

·
Registered
Joined
·
88 Posts
Discussion Starter · #16 ·
Call the SYNC center in Detroit and talk with them. They're pretty up to date on problems and they helped diagnose my media player problem when the area SYNC guy couldn't fix it. cockerdogs
I'm not aware of a phone number either. Could you share here or via PM?
 

·
Registered
Joined
·
305 Posts
Ford headquarters (800 392 3673) customer support center
This sequence gives you a human in SYNC support.
press 1 english
press 3 sync
press 1 sync
press 2 all other inquiries--this should give you a human in SYNC support

cockerdogs
 

·
Registered
Joined
·
1,156 Posts
So I just got off the phone with someone from the sync call line, they told me that when you have something connected through bluetooth, and another media device through usb, the two get conflicted causing the issues. So if you want to use the usb for your ipod classic, they said you need to disable BT on your phone and it should work fine. He told me they are working on an update for this, so we will see how long that takes.

That would also explain why when you went to other vehicles that weren't paired with your phone, that it worked flawlessly.
 

·
Registered
Joined
·
305 Posts
That might be an Apple issue since I can use my Samsung phone via bluetooth and use a 128gb Sandisk thumb drive simultaneously. I did find that some thumb drives don't work well and others even by the same manufacturer do. Although I had my entire SYNC system go dead yesterday--stopped the car and turned off the motor, opened the door, closed it, started the motor and the screen came back. Isn't technology great when it works. Glad you could get some resolution. Now if I can get Frontier Communications to replace my Time Warner cable this Wednesday, all will be good--at the moment. cockerdogs
 
1 - 20 of 33 Posts
Top