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Got this message on my wife's Edge for the second time in a month. Anyone seen this before or know what it means. All lights seem to be working fine. Possible FordPass problem maybe which wouldn't surprise me most unreliable app out there.

Edge.JPG FordPass2.JPG
 

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Got this message on my wife's Edge for the second time in a month. Anyone seen this before or know what it means. All lights seem to be working fine. Possible FordPass problem maybe which wouldn't surprise me most unreliable app out there.

View attachment 27943 View attachment 27944
Hi DL. I would think it means exactly what it states. The Edge has a burned out bulb or other electrical system problem. Carefully check all bulbs, interior and exterior, including turn signals and brake lights while they should be on.

Yes, it could be an error. However (just theorizing here), since FordPass is simply telling you what the Edge is telling it, the error would likely be in the telematics of the Edge, not FordPass.

Assuming your Edge is still within the 3 year/36,000 mile New Vehicle Warranty, any burned out bulbs or other issues would be covered under warranty. So if you can not find the problem, make a service appointment to have it diagnosed and corrected.

Let us know how you make out and good luck.
 

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Hi DL. I would think it means exactly what it states. The Edge has a burned out bulb or other electrical system problem. Carefully check all bulbs, interior and exterior, including turn signals and brake lights while they should be on.

Yes, it could be an error. However (just theorizing here), since FordPass is simply telling you what the Edge is telling it, the error would likely be in the telematics of the Edge, not FordPass.

Assuming your Edge is still within the 3 year/36,000 mile New Vehicle Warranty, any burned out bulbs or other issues would be covered under warranty. So if you can not find the problem, make a service appointment to have it diagnosed and corrected.

Let us know how you make out and good luck.
Thanks for the feedback. Ya lots of warranty left on this car. I just sent my local dealership an email to see what they say. There's alot of lights on this car so its possible I missed something. Weird though how the first alert I got was back in November and nothing till the last two weeks.

Most worried about the adaptive LED headlights my guess is their stupid expensive to replace. I even put the best available extended warranty on this car only to find out afterwards it covers everything in the new car (bumper to bumper) warranty except the headlights. Still a year left on the factory warranty anyways.
 

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Thanks for the feedback. Ya lots of warranty left on this car. I just sent my local dealership an email to see what they say. There's alot of lights on this car so its possible I missed something. Weird though how the first alert I got was back in November and nothing till the last two weeks.

Most worried about the adaptive LED headlights my guess is their stupid expensive to replace. I even put the best available extended warranty on this car only to find out afterwards it covers everything in the new car (bumper to bumper) warranty except the headlights. Still a year left on the factory warranty anyways.
Hi DL. You can get coverage for the LED headlights and other LED accent lighting, but it is an optional coverage, even on the top of the line PremiumCare plans. Your Dealer should have known and told you this. You should be able to add it, if you would like.

Keep us updated and good luck.
 
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Hi DL. You can get coverage for the LED headlights and other LED accent lighting, but it is an optional coverage, even on the top of the line PremiumCare plans. Your Dealer should have known and told you this. You should be able to add it, if you would like.

Keep us updated and good luck.
Ya funny he never mentioned that even after I questioned why the lights weren't covered. Still don't know why they'd cover everything except headlights. I might look into this but I already shelled out nearly 3k cdn for the extra 2yrs/60,000kms so probably will not do it unless its relatively cheap. Thanks again for the advice.
 

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Ya funny he never mentioned that even after I questioned why the lights weren't covered. Still don't know why they'd cover everything except headlights. I might look into this but I already shelled out nearly 3k cdn for the extra 2yrs/60,000kms so probably will not do it unless its relatively cheap. Thanks again for the advice.
Hi DL. Since I am not 100% sure, let me amend my previous statement of "You should be able to add it...", to "You may be able to add it...".

If I recall correctly, it was ~$150 (U.S.) for the LED lighting coverage for my 2018 MKZ. That is for interior and exterior LED lighting.
EDIT- I did a quick check, and it seems the LED lighting coverage for the Edge is in the $40 (U.S.) range, according to contract length and deductibles chosen.

Let us know how you make out and good luck.

EDIT- If you look here, you can see that the "LED Lighting or Lamp Assemblies – Interior and Exterior (Factory- Installed)" are covered if the "Lighting Option' is purchased - http://www.factoryplans.com/assets/cms/files/brochure_PremiumCARE.pdf

Scroll down, bottom left, first lines of the "Electrical" section.

And it was/is available on the 2019 Edge. So if they never offered it to you, the Dealer rep screwed up. Unless perhaps it is not offered in Canada?

Hope this information helps.
 

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Hi DL. Since I am not 100% sure, let me amend my previous statement of "You should be able to add it...", to "You may be able to add it...".

If I recall correctly, it was ~$150 (U.S.) for the LED lighting coverage for my 2018 MKZ. That is for interior and exterior LED lighting.
EDIT- I did a quick check, and it seems the LED lighting coverage for the Edge is in the $40 (U.S.) range, according to contract length and deductibles chosen.

Let us know how you make out and good luck.

EDIT- If you look here, you can see that the "LED Lighting or Lamp Assemblies – Interior and Exterior (Factory- Installed)" are covered if the "Lighting Option' is purchased - http://www.factoryplans.com/assets/cms/files/brochure_PremiumCARE.pdf

Scroll down, bottom left, first lines of the "Electrical" section.

And it was/is available on the 2019 Edge. So if they never offered it to you, the Dealer rep screwed up. Unless perhaps it is not offered in Canada?

Hope this information helps.
Thanks alot of looking this up. Car is going into the dealer tomorrow. I'll update later in the week.
 

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I wish Ford Pass told you what the codes actually were rather than just an "owner friend" message. But if you use a scanner that reads all the Ford networks, you'll be able to find whatever code was set that caused the car to send that alert - and that will tell you what light it detected out.
 
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I wish Ford Pass told you what the codes actually were rather than just an "owner friend" message. But if you use a scanner that reads all the Ford networks, you'll be able to find whatever code was set that caused the car to send that alert - and that will tell you what light it detected out.
Find out tomorrow. Under warrantee so no cost to me.
 

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Dealership doesn't know why this is happening. BCM shows the error but doesn't say what or where the problem is. All lights are working. So that didn't accomplish much other than getting the rear differential fluid changed due to a noise in the rear end when turning.
 

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I wish Ford Pass told you what the codes actually were rather than just an "owner friend" message. But if you use a scanner that reads all the Ford networks, you'll be able to find whatever code was set that caused the car to send that alert - and that will tell you what light it detected out.
I agree. Even if they just added the DTC to the end of the alert, that would be cool. But I imagine their people who review those ideas probably considered that and decided it would generate more questions into their help desk and they didn't want the expense of that. I can't entirely blame them, from that point of view, but as someone, like you, who would rather have the info, it's kind of a bummer. It would be nice if there was a switch we could enable to have it send the DTCs in the alerts, but only if you're technically capable of understanding what a DTC is. But that's probably asking too much, especially since there's no real gain from Ford's perspective (since they're just going to hook up a scanner either way when the car comes in).
 
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